Day 1: Foundations of Effective Communication

• Communication process and models

• Verbal and non-verbal communication skills

• Communication styles and personality types

• Common communication barriers and how to overcome them

• Building clarity, confidence, and credibility

Activities:

• Communication style self-assessment

• Interactive communication exercises

Day 2: Active Listening and Interpersonal Skills

• Principles of active and empathetic listening

• Asking powerful and clarifying questions

• Giving and receiving constructive feedback

• Building trust through communication

• Emotional intelligence in workplace interactions

Activities:

• Listening skill drills

• Role-play: feedback conversations

Day 3: Professional Relationship Building and Networking

• Fundamentals of professional relationship building

• Managing relationships with peers, managers, and clients

• Stakeholder communication strategies

• Professional networking techniques

• Workplace etiquette and communication protocols

Activities:

• Mapping professional networks

• Case study: relationship management challenges

Day 4: Influencing, Persuasion, and Conflict Management

• Principles of influence and persuasion

• Communicating with impact in challenging situations

• Conflict styles and resolution strategies

• Negotiation skills for win-win outcomes

• Communicating across cultures and generations

Activities:

• Conflict resolution role-plays

• Practical negotiation exercise

Day 5: Strategic and Leadership Communication

• Leadership communication styles

• Executive presence and professional image

• Communicating vision, change, and expectations

• Personal communication development planning

• Program review and final assessment

Activities:

• Personal communication action plan

• Participant presentations and feedback